Every retailer needs call center support, especially during the biggest shopping seasons of the year. Spring holidays (St. Patrick’s Day, Passover, Easter, Mother’s Day and Father’s Day) sneak up on the customers who rush to place last minute orders for everything they absolutely need to celebrate their holiday. Business owners, especially online retailers, caterers and restaurant owners, need extra phone help. Spring also signals Prom Season, high school and college graduation events and the wedding industry’s busiest time of the year. Is your hotel support desk overwhelmed by calls from college students asking about room availability? Holiday call center support for Spring Break is a phone call away.
Any company supporting special events needs the help of a telephone customer service specialist that can keep up with fast sales and changing customer plans December Global Holidays. When your company ramps up for any holiday and special occasion season, outsourcing some or all of your sales, customer service and support can increase your sales and improve customer relationship management. If you’re an internet retailer or small business currently offering an email-only option for customer service, hiring a vendor is your best way to increase shopper confidence and closing that sale. Outsourced holiday support helps any business relying on customer and guest phone calls manage their holiday season: retail, hotels, restaurants and hospitality, travel agencies, special event ticketing and much more.
Your business can get outsourced, 24-hour professional live agents to answer your calls. Holiday call centers agents take orders, answer questions about product details and shipping information, and track orders. Agents can also RSVP party and event guests, and answer questions about holiday hours. Accountants, lawyers, nonprofits and other businesses experience huge increases in phone traffic during the fourth quarter, and a holiday call center can help offices effectively respond to client calls more quickly, while still getting year-end work done.
Holiday call center statistics on each and every call are available to clients, and fast reporting means that you will always be on top of every sale and every situation. You’ll only receive live calls that you choose, and you can have holiday call center message alerts sent to your pager, cell phone, or e-mail for a more discreet retrieval. It’s important to choose a holiday call center that will always answer lines in your company’s name, always maintaining your company’s brand image and in the spirit of the holidays!